UAE
Provision of Comprehensive IT Services
2015
Project Objectives
The key project objective is to ensure a continuous process of IT services and business applications operation according to the Company's requirements, in compliance with the Company's business processes to increase manageability, performance and operation decision-making.
The scope the support and maintenance of business applications belonging to the Company's integrated management system included:
Support and maintenance of business applications:
  • Oil and gas asset management system (SUNA);
  • Enterprise resource management system on the basis of SAP/R3;
  • Unified Electronic Document Flow Management System (ESDO based on LiveLink);
  • Data warehouse - operation reporting information system;
  • Manager's monitor (DashBoard);
  • Corporate portal;
  • Automation system complex (KSA).
Business applications administration.

Within the framework of the basic services related to ensuring the general system IT services operation:
  • Infrastructure systems support;
  • Telecommunications systems support;
  • Videoconferencing system and multimedia systems support;
  • Automated user workstations support;
  • Processing user requests for IT services (Service Desk);
  • Information security support.
Result
The services for the support and maintenance of business applications and general system IT services were provided according to client requirements.